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Before contacting us please check the Frequently Asked Questions section at the bottom of this page for your answer. If your query is not answered below and you would like more information, please fill out the form below and we will get back to you as soon as possible.

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Please Note: The personal details that you provide will be securely stored and will not be passed on to any other party for any reason whatsoever. We strongly believe that personal data should never be disclosed to any 3rd party.

Frequently Asked Questions


Question: When is the changeover day?
Answer: The changeover day is flexible to suit your needs.

Question: How do I pay?
Answer: The payment is by bank transfer into our current account.

Question: How do I pick up the keys?
Answer: Depending on what apartment you book, details on how to collect the keys will be given on the payment of the final balance.

Question: Can an airport transfer be arranged?
Answer: Depending on the location details of an airport, transfer can be emailed when the final balance is paid.

Question: What does the cleaning cost cover?
Answer: The cleaning costs cover the cleaning of the apartment plus laundry. You are notified what the cleaning costs will be during the booking process so as there are no hidden costs.

Question: Do I need a car?
Answer: A car is not essential except for Roda, Spain where a car is currently recommended. However in the high season there is a bus that runs from the resort to Los Alcazares and is currently 1 euro per ride

Question: Can I obtain ski and golf discounts?
Answer: There are discounts on ski passes etc available via banskoblog.com and cheaper golf fees for Spain can be found at golffactory.com which is based in Cabo Roig.

Question: Is a deposit required when booking?
Answer: A deposit of 25% is payable on booking and the balance is due 8 weeks prior to departure.

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